Can I Get a Refund If It Doesn’t Fit? Know your consumer rights.

Can I Get a Refund If It Doesn’t Fit?

✅ Buying Online (UK Law – Distance Selling Regulations)

Under the Consumer Contracts Regulations 2013, if you buy clothing online (or by phone or mail), you have the legal right to cancel your order and get a full refund — even if the item just doesn’t fit or you changed your mind.

Your Key Rights:

• You have 14 days from the date you receive the item to notify the retailer you want to return it.

• After that, you have another 14 days to send it back.

• You are entitled to a full refund, including the original standard delivery cost.

• The item must be in original condition, unworn (other than trying it on), and with tags intact.

What’s Not Covered:

• Items that have been worn or damaged

• Custom-made, personalised, or altered items

• Some underwear or swimwear, if hygiene seals are removed

🛍 Tip: Always check the retailer’s returns policy too — some offer longer return windows or free return shipping.

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What About In-Store Purchases?

If you buy in person, you don’t automatically have a legal right to a refund just because it doesn’t fit — unless the item is faulty.

However, most UK retailers voluntarily offer refunds or exchanges, especially big brands. Look for phrases like “28-day return policy” or “exchange only” on the receipt or signs near the till.

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What If It Was a Sale Item?

This depends on the retailer’s policy:

• Some allow refunds on sale items

• Others may offer exchange or store credit only

• Legally, sale items must be clearly marked if non-refundable

But remember: if the item is faulty, you always have the right to a refund under the Consumer Rights Act 2015, regardless of price or discount.

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International Retailers and Marketplaces

If you buy from a non-UK website, your rights may differ:

• EU stores usually follow similar rules (at least 14 days)

• US/Asian retailers may not offer any refund unless the item is faulty

• Returns may be expensive or impractical (shipping at your own cost)

❗ Always check the returns policy before ordering internationally. Many retailers on marketplaces like Amazon or Etsy also have their own terms.

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The Tellar.co.uk Advantage: Avoid Returns Entirely

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Summary: Know Your Rights

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Need Help Avoiding Wrong Sizes?

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